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Terms and Conditions for Shopping Deals (Products)

Tcat Philippines offers a wide range of great products offering a time-limited nature of discounts for our valued online shoppers.

All orders are subject to availability. Nevertheless,to ensure the availability of the products. Tcat Philippines updates its online inventory daily to capture the most current information on what we have on hand. In any case that the product you have ordered is “Out of Stock”, our customers advocate will contact you as soon as possible.

These terms and conditions of our products (hereinafter “Conditions”) apply to all our offers and all agreements made by TCAT PHILIPPINES. Through placing an order with TCAT PHILIPPINES you accept the application of these terms and conditions.

HOW IT WORKS

Choose among our great deals and click “BUY” you will receive an email notification from TCAT PHILIPPINES acknowledging your purchase. Tcat Philippines handle the delivery of our items (otherwise stated) and will take 2-3 working days for areas within Metro Manila and 4-5 working days for areas outside Metro Manila.

What is Tcat Truck Icon?

- Products with the truck icon are gathered in our distribution center.
- Checking the quality of all products being done and making sure for a faster delivery.
- One time delivery fee on all ordered products with icon per transaction.

Redemption Option

Pick up at TCAT Philippines, SOONE Inc- Free of Charge
Delivery within Metro Manila - P55
Delivery outside Metro Manila – P100

Should you wish to purchase more than one item please click the Continue Shopping button, you will be then redirected to the main page for repeating the shopping cycle. If you purchase only standard sized items you will only be charged one standard delivery fee no matter how many separate standard product shipments you receive.

Note: An additional delivery fee shall be applied for large items.

Products Description

We attempt to be as accurate as possible. However, we do not warranty that products description or other content of this site are of high quality, accurate, complete, reliable, current or error-free. If a product is not as described, your sole remedy is to return it in unused condition.

Return and Refund Policy

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where

1. We receive the returned product prior to the expiry of the period of seven (7) calendar days beginning on the day after the day on which:
− you received or picked up the order.
− if you are purchasing Product(s), those Product(s) are delivered to you; whichever is the later.
− The returned product is unused, in its original [unopened] packaging (with seal), or any labels still attached, and otherwise in a condition enabling us to sell the product as new.

2. Tcat Philippines has the right to charge delivery fees or has its discretion not to replace/refund the item to the customer if found that the returned product has been tampered/manipulated by the customer.

Wrong Item Delivered

In the event that you received wrong item/incorrect shipment you may contact Tcat Support Team to immediately process your concern. Please comply all requirements needed for us to promptly resolve the issue.

1. Email Address
2. Voucher Number
3. Contact Number
4. Way bill Number
5. Nature of Complaint/Product Description
Tel. No. (632) 555-1123(Monday to Friday, 9:00 AM to 6:00 PM)
Email: support@tcat.com.ph

Note: If found that the product was delivered correctly, Products/Item will be redelivered to you and Tcat Philippines shall charge corresponding delivery Fees.

Upon approval of TCAT PHILIPPINES, refunds will be processed through the following

1. Credit Card Reversal- for products purchased using credit card. Reversal usually takes 2 to 3 weeks from the receipt of request.

2. Tcat Credits – for customers who choose Tcat credits for refunds. The processing takes 3 business days upon approval.

3. Cash Deposit - For products purchased through bank deposit, 7-Connect, Dragon Pay or PayPal, the equivalent amount will be deposited to the customer’s bank account. Refund process usually takes 2-3 days from completion of requirements.

Address : SoOne inc, 2/f SJG Center Bldg, Kalayaan Ave cor Don Pedro St, Makati City.

Tel : (02) 555-1123 ( Mon - Fri 9:00 AM to 6:00 PM )