Return and Refund Policy

  1. We can refund the purchase price or exchange those products you’ve purchased subject to the following conditions.
  1. Item(s) must be returned within (7) calendar days upon receipt
  2. Unused Condition
  3. Complete Packaging with Accessories / Labels still attached
  4. Not Damage
  5. Photos/Videos may be required for initial investigation
  6. Underwear and swimwears are not eligible for a refund or exchange
  1. All returns must be inspected and processed before providing resolution.
  1. Every return will be inspected to ensure it is the correct item being returned and for the condition of the item as claimed. In the event of an unsubstantiated claim, the return will be considered an unsatisfied  item. Tcat Philippines may conduct an independent investigation of the item, or may choose to consult with manufacturer representatives to determine if the claim of defect is substantiated.
  1. Acceptable Reasons for Product Return
  1. Defective Item
  2. Wrong Item Delivered                          
  1. Missing Parts / Incomplete Packaging
  2. Item is not as advertised / Does not match the listing
  3. Change of Mind
  1. Tcat Philippines has the right to charge delivery fees or has its discretion not to replace/refund the item to the customer if found that the returned product has been tampered/manipulated by the customer.
  2. Return Process
  1. For Returns and Refunds you may contact Tcat Support Team via Email, Facebook, Landline, Mobile or the fastest form of communication to immediately process your concern. Please comply all requirements needed for us to promptly resolve the issue.
  1. Upon approval of TCAT PHILIPPINES, the approved amount will be refunded to you using the original payment method and will be processed through the following:
  1. * Bank Fees may apply for Banks outside Metro Manila - Applicable only for Change of Mind.

Tel. No. (632) 555-1123 / (632) 833-7189 (Monday to Friday, 9:00 AM to 6:00 PM)

Mobile No. Globe: 09178371750 / Smart: 09088132044 / Sun cellular: 09253001874
Email:
support@tcat.com.ph Facebook: https://www.facebook.com/tcat.com.ph/