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What is TCAT?An online market place that caters fresh and exclusive stuff with awesome discounts. Our passion is focused on giving customers an amazing shopping experience right at their fingertips. And not only that, we aim to create reliable professional partnership with local businesses through free and efficient online promotions.
I like today's deal - how do I get it?1. Log in and register to our website (www.tcat.com.ph). You'll Get new deal updates from your E-mail, Facebook and Twitter.
2. Choose among our great deals and click "BUY"
3.Select your mode of payment and we will be sending you notifications on how you can redeem your order/purchase.
Do I need to register before availing?Yes, for your to avail our latest and hottest promos. You must register first on our website.
I forgot my password, How do I reset it?You can click Forgot password from the sign-in page. Enter the email address you used to create the account and an email will be sent with a link you can use to reset your password
I want to change my contact details, how do I do this?Log into your account, click My Account at the upper right button of our page and manage your Online account.
Are my details secure?Yes. Tcat Philippines take your privacy seriously. We store any information you give us securely and we use high-level technology to secure online transactions. Tcat Philippines does not store your personal credit card information by any means.
What forms of payment do you accept?We accept credit and debit card payments, Paypal, online and offline banking and over-the-counter payments such as Tcat office, 7eleven and Bayad Centers.
Do you deliver overseas?At this point of time we do not deliver overseas.
How much do you charge for delivery?We charge P55 for areas within Metro Manila and P100 for areas outside Metro Manila
How long will it take to deliver my purchase?Orders can be delivered 2-3 days for areas within Metro Manila and 4-5 days for areas outside Metro Manila.
Can I exchange an item that was purchased online?We allow exchange of item/s in case to case basis. You can visit our Return and Refund Policy page for more information.
Can I change or cancel my order?Changes or cancellations of order for delivery can be made by contacting our Customer Service Team within 24 hours. We aim to dispatch your items as quickly as possible and if your order has already been dispatched, we will not be able to make any changes.
Can I buy a TCAT deal as a gift?Definitely, YES! It is fully transferable and giftable for your friend, family, and loved ones.
Can I purchase at home and pick up my order/s in your office?At this time, we only allow customers who paid directly in our office.
What is this Tcat Truck Icon?- Products with the truck icon are gathered in our distribution center.
- Checking the quality of all products being done and making sure for a faster delivery.
- One time delivery fee on all ordered products with icon per transaction.
I saw this icon on some deals, What is this for?Items with this Icon are valid for Cash-on-Delivery payment.
Can I authorize someone else to receive and pick up my order?Yes, anyone you wish can accept or redeem your order. Representatives, must present his/her ID, a photocopy of your Id, and authorization letter.(Not applicable for COD)
How can I return my product?Faulty/Defective products can be returned within 7 working days. This can be made by contacting our Customer Service Team for instructions. You can visit our Return and Refund Policy page for more information.
How can I process my refund?Upon approval of your refund, We can process it through Credit Card Reversal, Tcat Credit or Cash Deposit. Modes of Refund will be based on the type of payment method used.
How do I purchase travel deals?For reservation and bookings you may speak to our reservation officers for availability and quotation.
(02) 955 70 04 / GLOBE :09175213913 / SUN:09328926548 / SMART:09989748720
Do you provide travel voucher?Yes, once booking has been confirmed travel documents/voucher will be sent to you via email within 1-3 working days.
Can I cancel my booking?Cancellation of booking will depend on hotels cancellation policy. Charges and penalties may apply as the case maybe.
What are your hotline numbers?Tel. (02)555-1123 / 02)833-7189 9AM to 6PM (Mon to Fri)
You may also reach us on our Mobile numbers:
GLOBE- 09178371750 / SMART- 09088132044 / SUN CELLULAR- 09253001874
Where is TCAT based?We're located here in the Philippines: SoOne inc, 2/f SJG Center Bldg, Kalayaan Ave cor Don Pedro St, Makati City
How to get there?We are along Kalayaan avenue poblacion Makati a minute walk from St. Giles Hotel Makati Avenue.
• Ministop at the lower ground level
• Infront of Iglesia ni Cristo
• Z Hostel
• Burgos Street, Makati